Cancellation & Refund Policy

Last updated: June 13, 2026

This policy outlines the guidelines regarding cancellations and refunds. Because EchoTakeout provides services to two distinct user groups, this policy is separated into two clear categories.

Category 1: EchoTakeout SaaS Subscriptions (For Restaurants)

This section applies to restaurant merchants who purchase software access plans from EchoTakeout.

1.1 SaaS Trial & Billing

We provide standard trial options to help merchants evaluate our software before committing to paid subscription plans. Once a subscription invoice is generated and processed, the transaction is considered final.

1.2 Subscription Cancellation

Subscribers can cancel their SaaS recurring plans at any time directly through their administrator panel. Upon cancellation, the software terminal will remain active until the end of the current billing cycle. No further recurring charges will be generated.

1.3 SaaS Refund Thresholds

We do not offer partial or prorated refunds for software subscriptions that have been actively used. If a payment is double-debited due to an operational glitch, our support desk will verify the log files and refund the duplicate charge back to the original source within 5 to 7 business days.

Category 2: Restaurant Customer Food Orders (For Consumers)

This section applies to dining customers who place food orders through dynamic restaurant menus powered by EchoTakeout.

2.1 EchoTakeout Non-Party Disclaimer

EchoTakeout is strictly a software provider. We do not sell food, handle food preparation, manage deliveries, or hold diner payments. When online payment is selected, customer funds settle directly into the merchant's connected payment account (Razorpay).

2.2 Food Cancellations and Disputes

All cancellations, refund requests, and order modification requests must be directed entirely to the restaurant management where you placed the order. The restaurant's internal cancellation rules apply:

• Diners cannot modify or cancel orders once the restaurant kitchen has accepted and started preparing the food.
• For issues such as receiving the wrong order, food quality discrepancies, or delayed preparation, you must speak directly with the restaurant's operational staff. EchoTakeout has no authority to issue refunds for food transactions.

2.3 Processing Refunds

If a restaurant management approves a refund for a transaction paid online, they will process it directly through their own Razorpay dashboard. Once initiated, the payment gateway will credit your original payment source within 5 to 7 business days.