Last updated: June 14, 2026
This policy outlines the guidelines regarding cancellations and refunds. Because EchoTakeout provides services to two distinct user groups, this policy is separated into two clear categories.
This section applies to restaurant merchants who purchase software access plans from EchoTakeout.
We do not offer partial or prorated refunds for software subscriptions that have been actively used. If a payment is double-debited due to an operational glitch, our support desk will verify the log files and refund the duplicate charge back to the original source within 5 to 7 business days.
This section applies to dining customers who place food orders through dynamic restaurant menus powered by EchoTakeout.
customer funds settle directly into the restaurant's payment account configured by the restaurant through its chosen payment service provider.